Return Policy

At DELROSE, we want you to feel confident in every purchase. Please review our policy below before ordering.

Exchanges

We are happy to offer size exchanges for eligible items, subject to stock availability.

To request an exchange, please contact us within 14 days of delivery.

Items must be:

  • unworn
  • unwashed
  • free from marks, perfume, makeup, or damage
  • with all original tags attached
  • returned in original packaging where possible

Once approved and received, we will process your exchange promptly.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or you receive the wrong item, please contact us within 48 hours of delivery with photos and your order number so we can resolve this quickly.

Non-Returnable Items

For hygiene and product protection reasons, we may refuse returns or exchanges where items show signs of wear, scent, staining, alteration, or damage.

Shipping Costs

Unless an item is faulty or sent incorrectly, original shipping costs are non-refundable where permitted by law. Return postage may be the customer’s responsibility unless otherwise stated.

How to Request Help

Please email: delroselondon@gmail.com
Include:

  • full name
  • order number
  • request type (exchange / issue)
  • photos if relevant

DELROSE Promise

We are committed to thoughtful service, clear communication, and ensuring every customer feels looked after.